[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Hero Section” _builder_version=”4.24.3″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”CASE STUDY” subhead=”Proactively Manage Customer Churn to Improve Retention and Increase Profitability” _builder_version=”4.27.4″ title_font=”|600|||||||” title_font_size=”15px” title_line_height=”1.1em” content_font=”Inter||||||||” subhead_font=”|700|||||||” subhead_font_size=”33px” subhead_line_height=”1.6em” background_enable_color=”off” background_image=”https://qa.karolium.com/wp-content/uploads/2024/07/UCBOS3.jpg” parallax=”on” custom_button_one=”on” button_one_text_size=”18px” button_one_font=”Inter|300|||||||” custom_button_two=”on” button_two_text_size=”18px” button_two_font=”Inter|300|||||||” custom_padding=”150px||160px||false|false” title_font_size_tablet=”35px” title_font_size_phone=”25px” title_font_size_last_edited=”on|phone” title_line_height_tablet=”1.1em” title_line_height_phone=”1.5em” title_line_height_last_edited=”on|phone” subhead_font_size_tablet=”16px” subhead_font_size_phone=”13px” subhead_font_size_last_edited=”on|phone” button_one_text_size_tablet=”18px” button_one_text_size_phone=”14px” button_one_text_size_last_edited=”on|phone” button_two_text_size_tablet=”18px” button_two_text_size_phone=”14px” button_two_text_size_last_edited=”on|phone” button_one_text_color_hover=”#edbb5f” button_two_text_color_hover=”#edbb5f” button_one_bg_color_hover=”rgba(0,0,0,0)” button_two_bg_color_hover=”rgba(0,0,0,0)” global_colors_info=”{%22gcid-b14743d2-42ef-4bae-bdb3-f010a1c4c9f5%22:%91%22title_text_color%22%93}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”on” button_one_text_color__hover=”#edbb5f” button_two_text_color__hover_enabled=”on” button_two_text_color__hover=”#edbb5f” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”rgba(0,0,0,0)” button_two_bg_color__hover_enabled=”on” button_two_bg_color__hover=”rgba(0,0,0,0)”][/et_pb_fullwidth_header][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Introduction” _builder_version=”4.16″ custom_margin=”|||” custom_padding=”100px|0px|100px|0px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.24.3″ animation_style=”fade” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Industry” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”21px” body_font=”||||||||” global_colors_info=”{%22gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5%22:%91%22icon_color%22%93}”]
[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Urbanist||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Poppins|600||on|||||” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.8em” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” animation_delay=”400ms” locked=”off” global_colors_info=”{}”]
Retail
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Ecosystem” use_icon=”on” font_icon=”||fa||900″ icon_color=”gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”21px” body_font=”||||||||” global_colors_info=”{%22gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5%22:%91%22icon_color%22,%22icon_color%22,%22icon_color%22%93}”]AI/ML-Driven Customer Analytics
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Metrics” use_icon=”on” font_icon=”||divi||400″ icon_color=”gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5″ icon_placement=”left” _builder_version=”4.27.4″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#000000″ header_font_size=”21px” body_font=”||||||||” global_colors_info=”{%22gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5%22:%91%22icon_color%22,%22icon_color%22%93}”]- Customer Retention Rate
- Predictive Accuracy of Churn
- Revenue Impact from Retained Customers
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.24.3″ _module_preset=”default” background_color=”rgba(0,0,0,0.06)” custom_padding=”30px|32px|10px|32px|false|false” border_radii=”on|19px|19px|19px|19px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”|700|||||||” text_text_color=”#000000″ text_font_size=”26px” global_colors_info=”{}”]Business Case
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#000000″ text_font_size=”15px” global_colors_info=”{}”]In today’s competitive retail market, companies face challenges with unpredictable customer behavior. Some customers only shop during sales, others respond to coupons, and many stop buying over time. To stay competitive, retailers need to predict which customers are likely to stop purchasing and take quick action by offering personalized promotions and discounts to keep them engaged.
With so many choices available to consumers, it’s harder than ever to keep them loyal. The key challenge is to understand customer behavior by analyzing data like purchase history, promotion response, and market trends. By predicting which customers are at risk of leaving and acting quickly, companies can reduce churn, build stronger customer relationships, and increase long-term value.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Problem and Solution” _builder_version=”4.24.3″ background_enable_color=”off” background_image=”https://qa.karolium.com/wp-content/uploads/2024/01/Marketing-General-4.jpg” custom_padding=”100px|0px|100px|0px” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row use_custom_gutter=”on” gutter_width=”4″ _builder_version=”4.16″ animation_style=”fade” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702″ divider_weight=”2px” _builder_version=”4.24.3″ max_width=”60px” module_alignment=”center” height=”2px” global_colors_info=”{%22gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702%22:%91%22color%22%93}”][/et_pb_divider][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.16″ custom_margin=”3.6%|auto||auto||” custom_padding=”|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” header_font=”||||||||” header_2_font=”Inter|700|||||||” header_2_text_color=”gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702″ global_colors_info=”{%22gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702%22:%91%22header_2_text_color%22%93}”]Solution Provided
UCBOS delivered a Zero-Code AI/ML-powered Customer Churn Prediction system that tracks customer purchase behavior, sale vs. non-sale buying patterns, and their response to coupons. The system uses advanced machine learning models to analyze patterns such as customer inactivity, frequency of purchases, and engagement with promotions.
By leveraging internal data like transaction history and external data such as seasonal trends or market changes, the platform identifies which customers are at high risk of churning. With UCBOS’s Zero-Code platform, the retail company can set up these predictive models without technical expertise and receive real-time alerts when customers show signs of churn. This allows them to offer timely incentives, such as personalized offers or exclusive discounts, aimed at retaining high-risk customers.
[/et_pb_text][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”||||||||” text_text_color=”#FFFFFF” text_font_size=”15px” header_font=”||||||||” header_2_font=”Inter|700|||||||” header_2_text_color=”gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702″ global_colors_info=”{%22gcid-5d57808a-bc48-4c16-bf3e-3c9e8c6f6702%22:%91%22header_2_text_color%22%93}”]Outcome
With UCBOS’s AI/ML-driven solution, the retail company significantly improved their ability to identify potential customer churn. The system accurately predicted which customers were most likely to stop purchasing and allowed the company to take preemptive action through targeted promotions. This resulted in higher customer retention rates, increased repeat purchases, and an overall boost in revenue. By integrating predictive churn data with their marketing and customer outreach programs, the company was able to proactively engage at-risk customers, reducing churn while increasing the average lifetime value of each customer.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ disabled_on=”on|on|on” admin_label=”Stats” _builder_version=”4.16″ custom_margin=”4%|||” custom_padding=”|||” disabled=”on” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Urbanist||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Poppins|600||on|||||” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.8em” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” global_colors_info=”{}”]Annual Savings
[/et_pb_text][et_pb_divider color=”#edbb5f” divider_weight=”2px” _builder_version=”4.16″ max_width=”40px” max_width_tablet=”8%” max_width_phone=”” max_width_last_edited=”on|desktop” height=”2px” custom_margin=”||0px|” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”100%” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”Playfair Display|700|||||||” text_text_color=”#f3cd7e” text_font_size=”56px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”16%” global_colors_info=”{}”]500k
[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Urbanist||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Poppins|600||on|||||” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.8em” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” animation_delay=”200ms” global_colors_info=”{}”]Return Users
[/et_pb_text][et_pb_divider color=”#edbb5f” divider_weight=”2px” _builder_version=”4.16″ max_width=”40px” max_width_tablet=”8%” max_width_phone=”” max_width_last_edited=”on|desktop” height=”2px” custom_margin=”||0px|” animation_style=”slide” animation_direction=”right” animation_delay=”200ms” animation_intensity_slide=”100%” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”Playfair Display|700|||||||” text_text_color=”#f3cd7e” text_font_size=”56px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_delay=”200ms” animation_intensity_slide=”16%” global_colors_info=”{}”]12M
[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Urbanist||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Poppins|600||on|||||” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.8em” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” animation_delay=”400ms” global_colors_info=”{}”]Sales Increase
[/et_pb_text][et_pb_divider color=”#edbb5f” divider_weight=”2px” _builder_version=”4.16″ max_width=”40px” max_width_tablet=”8%” max_width_phone=”” max_width_last_edited=”on|desktop” height=”2px” custom_margin=”||0px|” animation_style=”slide” animation_direction=”right” animation_delay=”400ms” animation_intensity_slide=”100%” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”Playfair Display|700|||||||” text_text_color=”#f3cd7e” text_font_size=”56px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_delay=”400ms” animation_intensity_slide=”16%” global_colors_info=”{}”]20%[/et_pb_text][/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”||||||||” header_font=”Urbanist||||||||” header_2_font=”||||||||” header_3_font=”||||||||” header_4_font=”Poppins|600||on|||||” header_4_font_size=”14px” header_4_letter_spacing=”1px” header_4_line_height=”1.8em” background_layout=”dark” animation_style=”slide” animation_direction=”bottom” animation_delay=”400ms” locked=”off” global_colors_info=”{}”]
Traffic Boost
[/et_pb_text][et_pb_divider color=”#edbb5f” divider_weight=”2px” _builder_version=”4.16″ max_width=”40px” max_width_tablet=”8%” max_width_phone=”” max_width_last_edited=”on|desktop” height=”2px” custom_margin=”||0px|” animation_style=”slide” animation_direction=”right” animation_delay=”600ms” animation_intensity_slide=”100%” locked=”off” global_colors_info=”{}”][/et_pb_divider][et_pb_text _builder_version=”4.16″ text_font=”Playfair Display|700|||||||” text_text_color=”#f3cd7e” text_font_size=”56px” text_line_height=”1.8em” animation_style=”slide” animation_direction=”top” animation_delay=”600ms” animation_intensity_slide=”16%” locked=”off” global_colors_info=”{}”]18%
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Services” _builder_version=”4.23.4″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||||false|false” custom_padding=”139px||109px||false|false” da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-eb90ab2c-63f6-456b-8d47-1054acd81ce5%22:%91%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.23.4″ _module_preset=”default” max_width=”1800px” custom_margin_tablet=”-70px||||false|false” custom_margin_phone=”-70px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”26px” text_line_height=”1.8em” header_2_font_size=”48px” header_3_font=”Inter|700|||||||” header_3_font_size=”30px” header_3_line_height=”1.4em” custom_margin=”-6px||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” global_colors_info=”{}”]Case Studies
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”||||||||” text_font_size=”15px” text_line_height=”1.6em” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]Explore real-world examples of how organizations have leveraged UCBOS to transform their operations and drive success.
[/et_pb_text][et_pb_button button_url=”https://qa.karolium.com/case-studies/” button_text=”Case Studies” button_alignment=”left” _builder_version=”4.27.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”gcid-b14743d2-42ef-4bae-bdb3-f010a1c4c9f5″ button_bg_color=”gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5″ button_border_width=”0px” button_border_radius=”100px” button_font=”|700|||||||” custom_padding=”16px|32px|16px|32px|true|true” global_colors_info=”{%22gcid-b14743d2-42ef-4bae-bdb3-f010a1c4c9f5%22:%91%22button_text_color%22%93,%22gcid-b650ed70-b5f4-4ae1-9dcf-c17406a8a6b5%22:%91%22button_bg_color%22%93}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.22.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”|600|||||||” text_text_color=”#000000″ text_font_size=”26px” text_line_height=”1.8em” header_2_font_size=”48px” header_3_font=”Inter|700|||||||” header_3_font_size=”30px” header_3_line_height=”1.4em” custom_margin=”-6px||10px||false|false” header_3_font_size_tablet=”20px” header_3_font_size_phone=”16px” header_3_font_size_last_edited=”on|desktop” global_colors_info=”{}”]Recognition
[/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”_initial” text_font=”||||||||” text_font_size=”15px” text_line_height=”1.6em” custom_margin=”-3px||||false|false” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” global_colors_info=”{}”]Discover how UCBOS has been recognized in the industry for its innovative solutions and commitment to excellence.
[/et_pb_text][et_pb_image src=”https://qa.karolium.com/wp-content/uploads/2024/03/Reco-Logos.jpg” title_text=”Reco Logos” _builder_version=”4.24.2″ _module_preset=”default” custom_margin=”-24px|||||” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Services” _builder_version=”4.23.4″ _module_preset=”default” background_enable_color=”off” custom_margin=”0px||||false|false” custom_padding=”5px||3px||false|false” da_disable_devices=”off|off|off” locked=”off” collapsed=”on” global_colors_info=”{%22gcid-eb90ab2c-63f6-456b-8d47-1054acd81ce5%22:%91%22background_color%22%93}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][/et_pb_section]